1. Scope
This Shipping & Return Policy applies to physical products purchased directly through the YogVana Shop. Experiences, classes, programs, workshops and retreats follow the cancellation terms shown on their marketplace listing.
2. Order confirmation and processing
An order is accepted after successful payment and stock validation. Pending payment does not reserve products indefinitely. We may contact you if an item becomes unavailable, an address cannot be served or an order requires security review. If we cannot fulfill a paid item, we will cancel the affected item or order and initiate the appropriate refund.
Processing and delivery estimates are shown at checkout or in order updates when available. They are estimates, not guaranteed delivery dates. Weekends, public holidays, remote-area service, weather, customs, carrier disruption and events outside reasonable control can affect timing.
3. Shipping address and delivery
Checkout fills the default shipping address saved in My YogVana. The address submitted with the order is the delivery instruction for that order and becomes the account’s new default shipping address. Review the recipient, phone, street, city, state, postal code and country before paying.
Contact care@yogvana.com immediately if an address is wrong. We can change it only before fulfillment begins and cannot guarantee rerouting after dispatch. Carrier and tracking details, when available, appear in the order. Risk and responsibility pass as required by applicable law and the delivery terms shown for the order.
4. Shipping charges, taxes and international orders
Shipping charges and applicable tax are calculated for the destination and displayed before payment. Import duties, local levies or customs charges not collected at checkout may be payable by the recipient. International customers are responsible for checking whether a product can lawfully be imported and used in their location.
Optional business name and GSTIN details may be supplied during checkout. They must be accurate and cannot always be added or changed after an invoice is issued. YogVana does not guarantee a purchaser’s eligibility for input-tax credit.
5. Cancellations
You may request cancellation before the order enters processing or fulfillment. Once packing or shipment begins, cancellation may no longer be possible and the return rules below will apply. Contact care@yogvana.com with the order reference.
6. Return window and eligibility
Unless a product page states a different lawful condition, request an eligible return within 7 calendar days after recorded delivery. The item must be unused, unopened where it has a hygiene or tamper seal, in resalable condition and returned with its original packaging, accessories and proof of purchase.
For safety and hygiene, opened essential oils, blends, cosmetics, personal-care or consumable products are not returnable for a change of mind. Customized, personalized, clearance or final-sale goods are also not returnable for change of mind. These exclusions do not limit remedies for a wrong, damaged, defective or materially misdescribed product or any non-excludable consumer right.
7. Damaged, defective, missing or wrong items
Inspect the parcel promptly. Contact us within 48 hours after delivery if an item is visibly damaged, leaking, defective, missing or different from what you ordered. Include the order reference and clear photographs of the product, packaging and shipping label where possible. Keep the item and packaging until we provide instructions.
After review, we may arrange replacement, collection, repair, store credit or refund as appropriate to the issue and applicable law. Do not return an item without authorization, because the correct return location and carrier instructions may vary.
8. Return shipping and refunds
Where YogVana supplied a wrong, damaged, defective or materially misdescribed item, we will arrange or reimburse reasonable approved return shipping. For an accepted change-of-mind return, the customer is responsible for return shipping and original delivery charges may be non-refundable to the extent permitted by law.
Approved refunds are initiated to the original payment method after the return is received and inspected, or earlier where required. Bank and gateway posting times are outside YogVana’s control. Any deduction for missing parts, use or damage will be applied only where permitted and explained.
9. How to request help
Email care@yogvana.com or use My YogVana support. Include the order reference, affected item, reason and supporting photographs. Hotline: +91 172 4632099.
S & A Lifecare Pvt Ltd, E 42, Phase 8, Industrial Area, Mohali, Punjab, India 160071.
Effective date: 4 September 2026.